{"id":42,"date":"2026-05-25T09:31:31","date_gmt":"2026-05-25T07:31:31","guid":{"rendered":"http:\/\/go.the-restory.com\/withdrawal-form\/"},"modified":"2026-06-09T17:44:57","modified_gmt":"2026-06-09T15:44:57","slug":"informations-et-retractation","status":"publish","type":"page","link":"https:\/\/go.the-restory.com\/fr\/informations-et-retractation\/","title":{"rendered":"Informations et r\u00e9tractation"},"content":{"rendered":"<div>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f55-o1\" lang=\"fr-FR\" dir=\"ltr\" data-wpcf7-id=\"55\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/42#wpcf7-f55-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulaire de contact\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"55\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"fr_FR\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f55-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"uk-padding-large uk-padding-remove-horizontal\">\n\t<h3>Demande d'informations et r\u00e9tractation\n\t<\/h3>\n\t<p>Veuillez remplir le formulaire ci-dessous pour envoyer une demande sp\u00e9cifique ou une demande d'annulation.\n\t<\/p>\n\t<div class=\"uk-grid-small ps-form\" uk-grid=\"\">\n\t\t<div class=\"uk-width-1-1\">\n\t\t\t<p><label><b>Motif de la demande*<\/b><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"contact-type\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required uk-select uk-form-medium uk-width-1-1 ps-input\" aria-required=\"true\" aria-invalid=\"false\" name=\"contact-type\"><option value=\"\">S\u00e9lectionner*<\/option><option value=\"Informations relatives \u00e0 une commande\">Informations relatives \u00e0 une commande<\/option><option value=\"Avis de retrait\">Avis de retrait<\/option><\/select><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"uk-width-1-2@m uk-width-1-1\">\n\t\t\t<p><label><b>Num\u00e9ro de commande*<\/b><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"ordern\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required uk-input uk-form-small uk-width-1-1 ps-input\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"ordern\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"uk-width-1-2@m uk-width-1-1\">\n\t\t\t<p><label><b>E-mail*<\/b><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email uk-input uk-form-small uk-width-1-1 ps-input\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"uk-width-1-2@m uk-width-1-1\">\n\t\t\t<p><label><b>Pr\u00e9nom*<\/b><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"firstname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required uk-input uk-form-small uk-width-1-1 ps-input\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"firstname\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"uk-width-1-2@m uk-width-1-1\">\n\t\t\t<p><label><b>Nom de famille*<\/b><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"lastname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required uk-input uk-form-small uk-width-1-1 ps-input\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"lastname\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"uk-width-1-1\">\n\t\t\t<p><label><b>Description du probl\u00e8me*<\/b><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"problems\"><textarea cols=\"40\" rows=\"3\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required uk-width-1-1 uk-form-small uk-textarea ps-input ps-text-area\" aria-required=\"true\" aria-invalid=\"false\" name=\"problems\"><\/textarea><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<p id=\"blocco-spunte2\" class=\"uk-text-small\"><label style=\"display:block;margin-bottom:10px;\" class=\"ps-checkbox\"><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"acceptance\" value=\"1\" aria-invalid=\"false\" \/><\/span><\/span><\/span> Je d\u00e9clare avoir lu la <a href=\"https:\/\/www.the-restory.com\/it-fr\/privacy-policy\" class=\"uk-link-text iubenda-nostyle no-brand iubenda-embed\" target=\"_blank\">note d\u2019information sur le traitement des donn\u00e9es \u00e0 caract\u00e8re personnel<\/a>.<\/label>\n\t<\/p>\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner uk-button uk-button-secondary uk-text-contrast\" type=\"submit\" value=\"Send request\" \/>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n<div>\n<p>    <script data-parent-origin=\"https:\/\/www.the-restory.com\"> \n    (function () {\n    var HEIGHT_MESSAGE_TYPE = 'restory:iframe-height';\n    var HEIGHT_REQUEST_MESSAGE_TYPE = 'restory:iframe-height-request';<\/p>\n<p>    var parentOrigin = document.currentScript\n        ? document.currentScript.getAttribute('data-parent-origin') || '*'\n        : '*';<\/p>\n<p>    var scheduled = false;<\/p>\n<p>    var requestAnimationFrame =\n        window.requestAnimationFrame ||\n        window.webkitRequestAnimationFrame ||\n        window.mozRequestAnimationFrame ||\n        window.msRequestAnimationFrame ||\n        window.oRequestAnimationFrame ||\n        function (callback) {\n            return window.setTimeout(callback, 16);\n        };<\/p>\n<p>    var addEvent = function (target, type, listener) {\n        if (target.addEventListener) {\n            target.addEventListener(type, listener, false);\n        } else if (target.attachEvent) {\n            target.attachEvent('on' + type, listener);\n        }\n    };<\/p>\n<p>    var getDocumentHeight = function () {\n        var body = document.body;\n        var documentElement = document.documentElement;<\/p>\n<p>        return Math.max(\n            body ? body.offsetHeight : 0,\n            body ? body.scrollHeight : 0,\n            documentElement ? documentElement.offsetHeight : 0,\n            documentElement ? documentElement.scrollHeight : 0\n        );\n    };<\/p>\n<p>    var postHeight = function () {\n        scheduled = false;<\/p>\n<p>        if (window.parent === window) {\n            return;\n        }<\/p>\n<p>        window.parent.postMessage(\n            {\n                type: HEIGHT_MESSAGE_TYPE,\n                height: getDocumentHeight()\n            },\n            parentOrigin\n        );\n    };<\/p>\n<p>    var schedulePostHeight = function () {\n        if (scheduled) {\n            return;\n        }<\/p>\n<p>        scheduled = true;\n        requestAnimationFrame.call(window, postHeight);\n    };<\/p>\n<p>    addEvent(window, 'message', function (event) {\n        event = event || window.event;<\/p>\n<p>        if (parentOrigin !== '*' && event.origin !== parentOrigin) {\n            return;\n        }<\/p>\n<p>        if (event.data && event.data.type === HEIGHT_REQUEST_MESSAGE_TYPE) {\n            schedulePostHeight();\n        }\n    });<\/p>\n<p>    addEvent(window, 'load', schedulePostHeight);\n    addEvent(window, 'resize', schedulePostHeight);<\/p>\n<p>    if (document.addEventListener) {\n        document.addEventListener('DOMContentLoaded', schedulePostHeight, false);\n    } else if (document.attachEvent) {\n        document.attachEvent('onreadystatechange', function () {\n            if (document.readyState === 'complete') {\n                schedulePostHeight();\n            }\n        });\n    }<\/p>\n<p>    if (\n        document.fonts &&\n        document.fonts.ready &&\n        typeof document.fonts.ready.then === 'function'\n    ) {\n        document.fonts.ready.then(schedulePostHeight);\n    }<\/p>\n<p>    if ('ResizeObserver' in window) {\n        var resizeObserver = new window.ResizeObserver(schedulePostHeight);<\/p>\n<p>        resizeObserver.observe(document.documentElement);<\/p>\n<p>        if (document.body) {\n            resizeObserver.observe(document.body);\n        }\n    }<\/p>\n<p>    var MutationObserverConstructor =\n        window.MutationObserver ||\n        window.WebKitMutationObserver ||\n        window.MozMutationObserver;<\/p>\n<p>    if (MutationObserverConstructor) {\n        new MutationObserverConstructor(schedulePostHeight).observe(\n            document.documentElement,\n            {\n                attributes: true,\n                childList: true,\n                subtree: true\n            }\n        );\n    }<\/p>\n<p>    schedulePostHeight();\n}());\n<\/script>\n<\/div>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"html\",\"props\":{\"content\":\"[contact-form-7 id=\\\"1cd9d37\\\" title=\\\"Modulo di recesso - EN\\\"]\"}},{\"type\":\"html\",\"props\":{\"content\":\"<script data-parent-origin=\\\"https:\/\/www.the-restory.com\\\"> \\n    (function () {\\n    var HEIGHT_MESSAGE_TYPE = 'restory:iframe-height';\\n    var HEIGHT_REQUEST_MESSAGE_TYPE = 'restory:iframe-height-request';\\n\\n    var parentOrigin = document.currentScript\\n        ? document.currentScript.getAttribute('data-parent-origin') || '*'\\n        : '*';\\n\\n    var scheduled = false;\\n\\n    var requestAnimationFrame =\\n        window.requestAnimationFrame ||\\n        window.webkitRequestAnimationFrame ||\\n        window.mozRequestAnimationFrame ||\\n        window.msRequestAnimationFrame ||\\n        window.oRequestAnimationFrame ||\\n        function (callback) {\\n            return window.setTimeout(callback, 16);\\n        };\\n\\n    var addEvent = function (target, type, listener) {\\n        if (target.addEventListener) {\\n            target.addEventListener(type, listener, false);\\n        } else if (target.attachEvent) {\\n            target.attachEvent('on' + type, listener);\\n        }\\n    };\\n\\n    var getDocumentHeight = function () {\\n        var body = document.body;\\n        var documentElement = document.documentElement;\\n\\n        return Math.max(\\n            body ? body.offsetHeight : 0,\\n            body ? body.scrollHeight : 0,\\n            documentElement ? documentElement.offsetHeight : 0,\\n            documentElement ? documentElement.scrollHeight : 0\\n        );\\n    };\\n\\n    var postHeight = function () {\\n        scheduled = false;\\n\\n        if (window.parent === window) {\\n            return;\\n        }\\n\\n        window.parent.postMessage(\\n            {\\n                type: HEIGHT_MESSAGE_TYPE,\\n                height: getDocumentHeight()\\n            },\\n            parentOrigin\\n        );\\n    };\\n\\n    var schedulePostHeight = function () {\\n        if (scheduled) {\\n            return;\\n        }\\n\\n        scheduled = true;\\n        requestAnimationFrame.call(window, postHeight);\\n    };\\n\\n    addEvent(window, 'message', function (event) {\\n        event = event || window.event;\\n\\n        if (parentOrigin !== '*' && event.origin !== parentOrigin) {\\n            return;\\n        }\\n\\n        if (event.data && event.data.type === HEIGHT_REQUEST_MESSAGE_TYPE) {\\n            schedulePostHeight();\\n        }\\n    });\\n\\n    addEvent(window, 'load', schedulePostHeight);\\n    addEvent(window, 'resize', schedulePostHeight);\\n\\n    if (document.addEventListener) {\\n        document.addEventListener('DOMContentLoaded', schedulePostHeight, false);\\n    } else if (document.attachEvent) {\\n        document.attachEvent('onreadystatechange', function () {\\n            if (document.readyState === 'complete') {\\n                schedulePostHeight();\\n            }\\n        });\\n    }\\n\\n    if (\\n        document.fonts &&\\n        document.fonts.ready &&\\n        typeof document.fonts.ready.then === 'function'\\n    ) {\\n        document.fonts.ready.then(schedulePostHeight);\\n    }\\n\\n    if ('ResizeObserver' in window) {\\n        var resizeObserver = new window.ResizeObserver(schedulePostHeight);\\n\\n        resizeObserver.observe(document.documentElement);\\n\\n        if (document.body) {\\n            resizeObserver.observe(document.body);\\n        }\\n    }\\n\\n    var MutationObserverConstructor =\\n        window.MutationObserver ||\\n        window.WebKitMutationObserver ||\\n        window.MozMutationObserver;\\n\\n    if (MutationObserverConstructor) {\\n        new MutationObserverConstructor(schedulePostHeight).observe(\\n            document.documentElement,\\n            {\\n                attributes: true,\\n                childList: true,\\n                subtree: true\\n            }\\n        );\\n    }\\n\\n    schedulePostHeight();\\n}());\\n<\/script>\"},\"name\":\"js iframe\"}]}]}]}],\"version\":\"5.0.35\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-42","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/go.the-restory.com\/fr\/wp-json\/wp\/v2\/pages\/42","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/go.the-restory.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/go.the-restory.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/go.the-restory.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/go.the-restory.com\/fr\/wp-json\/wp\/v2\/comments?post=42"}],"version-history":[{"count":6,"href":"https:\/\/go.the-restory.com\/fr\/wp-json\/wp\/v2\/pages\/42\/revisions"}],"predecessor-version":[{"id":151,"href":"https:\/\/go.the-restory.com\/fr\/wp-json\/wp\/v2\/pages\/42\/revisions\/151"}],"wp:attachment":[{"href":"https:\/\/go.the-restory.com\/fr\/wp-json\/wp\/v2\/media?parent=42"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}